Returns & Refunds

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in original condition
• Items must be in original packaging
• Custom-designed or personalized signs are non-returnable unless defective
• Proof of purchase (order number or receipt) is required

Return Process

To initiate a return, please follow these steps:

1. Contact our support team at support@signcraft.dev with your order number and reason for return
2. Wait for return authorization and instructions
3. Package the item securely in its original packaging
4. Ship the item to the address provided in the return instructions

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

Refund Method & Timing

Once we receive and inspect your returned item, we will process your refund:

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after we receive the return
• Shipping costs are non-refundable unless the return is due to our error

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@signcraft.dev. Please include photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We offer exchanges for defective or damaged items. For size or design exchanges on non-custom products, please initiate a return and place a new order. Custom signs cannot be exchanged unless they arrive defective.

Non-Returnable Items

The following items cannot be returned:

• Custom-designed or personalized signs
• Items that have been used, damaged, or altered by the customer
• Items returned beyond the 30-day window
• Gift cards or promotional items

Contact Us

If you have any questions about our returns and refunds policy, please contact us:

• Email: support@signcraft.dev
• Address: SignCraft, United States